FAQ

A little help with your cup.

Whether you're wondering about our teas, your order, or what to expect at a Ruth's Tea House experience, we've gathered some of our most common questions here.

If you don't find what you're looking for, reach out. We're always happy to help.

About Our Tea

What kind of tea does Ruth's Tea House offer?

We offer a mix of original Ruth's Tea House blends, classic teas, and matcha.

Our signature blends are created around the things at the heart of Ruth's—memory, culture, comfort, wellness and storytelling. You'll also find familiar favorites for the days when you simply want a classic cup of tea.

All of our teas are sold loose-leaf unless otherwise noted.

Are your teas caffeinated?

Some are and some aren't! Caffeine levels depend on the ingredients used in each blend.

We'll clearly identify whether a tea contains caffeine on its product page so you can choose the cup that's right for you.

How much tea should I use per cup?

Because every blend is a little different, we recommend following the brewing instructions included with your tea.

In general, you'll use approximately 1–2 teaspoons of loose-leaf tea per 8 ounces of water, but some of our larger, fruitier or fluffier blends may require a little more.

How do I brew loose-leaf tea?

Don't let loose leaf intimidate you!

Place the recommended amount of tea into an infuser or strainer, add water at the temperature listed on your package, and allow it to steep for the recommended amount of time. Remove your infuser and enjoy.

Add milk, honey, sugar—or nothing at all. Your cup, your ritual.

Can I steep my tea more than once?

Some teas can be steeped more than once, although the flavor may become lighter with each steep. Feel free to experiment and find what tastes best to you.

Do your teas contain allergens?

Some of our blends may contain ingredients that are considered allergens or may be processed or prepared in spaces where allergens are present.

Please review the ingredient and allergen information listed on each product before purchasing. If you have a serious food allergy or aren't sure whether a particular tea is right for you, please contact us before placing your order.

Orders & Shipping

Where do you ship?

Ruth's Tea House currently ships within the United States.

Available shipping options and costs will be shown during checkout.

How long will it take to receive my order?

Because we're a small business preparing our teas in small batches, please allow time for your order to be processed before it ships.

You'll receive an email confirmation when your order is placed and tracking information once it's on its way.

Orders are shipped once a week on Wednesdays. If Wednesday falls on a holiday, orders will ship on the next business day. Once your order has shipped, delivery time will depend on the shipping method and carrier selected at checkout.

Do you offer local pickup?

We are based in Carlisle, Pennsylvania, and local pickup options may be available for eligible orders.

If local pickup is currently available, you'll see the option and instructions during checkout.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible at Help.RuthsTeaHouse@gmail.com.

We'll do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.

What if something is wrong with my order?

Please contact us if your order arrives incorrect, damaged, or there's another problem.

Include your order number and, when applicable, photos of the issue so we can look into it and make things right.

Returns & Refunds

Can tea be returned?

Because tea is a food product, we generally cannot accept returns of opened tea.

If your order arrives damaged, incorrect, or there is a quality issue, please contact us so we can review the situation.

For complete details, please see our Refund & Return Policy.

Ruth's Tea House Experiences

What is a Ruth's Tea House Experience?

Our pop-ups are how we bring Ruth's Tea House to life while we build toward our dream of a permanent tea house.

They're intimate, ticketed gatherings in Carlisle designed around tea, small bites, conversation, music, activities, nostalgia, and community.

Think less "grab a drink and leave" and more pull up a chair and stay awhile.

Where are your pop-up experiences held?

Our current Ruth's Tea House Experiences are held in Carlisle, Pennsylvania.

The exact location, date, time, and event details will be provided on each event's page before you purchase your ticket.

Do I need a ticket?

Yes. Our Ruth's Tea House Experiences are ticketed and have limited seating, so we strongly recommend purchasing in advance.

Tickets may not be available at the door if an experience sells out.

What does my ticket include?

What's included may vary depending on the experience.

Each event listing will clearly explain what's included with your ticket, including tea, food, activities, or anything special we're planning for that particular gathering.

Can I bring children?

Age recommendations may vary depending on the theme and format of each experience. Please check the individual event description before purchasing tickets.

What if I have a food allergy or dietary restriction?

Please review the information provided for the individual event and contact us before purchasing your ticket if you have questions about an allergy or dietary restriction.

We'll always be transparent about what we can and cannot safely accommodate.

Ruth's Inner Circle

What is Ruth's Inner Circle?

Ruth's Inner Circle is our monthly tea subscription for those who want a little more Ruth's delivered to their door.

Members receive a curated selection of teas along with special extras designed to make opening your box feel like its own little ritual.

Can I cancel my subscription?

Yes. You'll be able to manage your subscription according to the cancellation and billing terms provided when you join.

Wholesale & Partnerships

Does Ruth's Tea House offer wholesale?

Yes! We work with select restaurants, cafés, retailers, and other businesses interested in serving or carrying Ruth's Tea House teas.

Visit our Wholesale page to learn more and submit an inquiry.

Do you create custom tea blends for businesses?

Yes. Custom blend opportunities are available for select business partnerships.

Because each project is different, we'll talk with you about your business, the story you want the blend to tell, flavor preferences, quantities, and other details before moving forward.