We want you to feel good about every order from Ruth's.
As a small business, each Ruth's Tea House order is prepared and packaged with care. If something isn't right with your order, please reach out and give us the opportunity to help.
The following policy explains when returns, replacements, cancellations, and refunds may be available.
Tea & Other Food Products
For food safety and quality reasons, all tea, matcha, and other consumable products are final sale and cannot be returned or exchanged.
This includes both opened and unopened products.
We encourage you to carefully review product descriptions, ingredients, allergen information, sizes, and quantities before placing your order.
If you simply don't enjoy the flavor of a tea or it isn't what you expected based on personal preference, we unfortunately cannot offer a refund or exchange.
However, if your order arrives damaged, defective, incorrect, or otherwise has a quality issue, please contact us so we can make it right.
Damaged or Incorrect Orders
Mistakes happen, packages have rough journeys, and sometimes things don't arrive the way they left us.
If your order arrives damaged or you receive the wrong item, please contact us using our contact page or email us at Help.RuthsTeaHouse@gmail.com within 7 days of delivery.
Please include:
- Your name and order number
- A brief description of the problem
- Clear photos of the product and packaging, when applicable
Once we've reviewed the issue, we may offer a replacement, store credit, or refund, depending on the circumstances.
Please do not discard damaged products or packaging until we've responded to your request, as we may need additional information or photographs.
Missing Items
If something is missing from your order, please contact us within 7 days of delivery with your order number and information about the missing item.
We'll review your order and work with you to resolve the issue.
Order Cancellations & Changes
Need to change something? Contact us as soon as possible after placing your order.
Because Ruth's Tea House prepares orders for scheduled shipping, we may be able to cancel or modify an order if it has not yet been processed or prepared for shipment.
Once an order has been processed, packaged, or shipped, we cannot guarantee that changes or cancellations can be made.
Please use our contact page or email Help.RuthsTeaHouse@gmail.com as soon as possible and include your order number.
Shipping & Delivery Issues
Ruth's Tea House ships orders once a week on Wednesdays, excluding holidays. If Wednesday falls on a holiday, orders will ship on the next business day.
Once your package has been transferred to the shipping carrier, delivery times and tracking updates are handled by that carrier.
If your tracking information shows your package as delivered but you cannot locate it, please first check around your delivery location, with members of your household, neighbors when appropriate, and with the shipping carrier.
If you still cannot locate your package, contact us and we'll do our best to help you determine the next steps.
Incorrect Shipping Addresses
Please double-check your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. If your order has not yet been processed or shipped, we'll do our best to update the address.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Orders returned to Ruth's Tea House because of an incorrect or incomplete address may require the customer to pay additional shipping costs before the order can be sent again.
Ruth's Inner Circle Subscriptions
Due to the consumable nature of the products included in Ruth's Inner Circle, subscription boxes are final sale once they have been processed.
Subscription cancellations apply to future boxes and billing cycles and do not automatically cancel or refund an order that has already been processed.
Please refer to the terms provided when joining Ruth's Inner Circle for information about billing dates, cancellations, and managing your subscription.
Pop-Up Experience Tickets
Tickets to Ruth's Tea House Experiences are separate from physical product purchases and are subject to the cancellation and refund terms stated on the individual event listing.
Because our experiences have limited seating, please review the event's ticket policy carefully before purchasing.
If Ruth's Tea House cancels an event, ticket holders will receive information regarding their options directly.
Non-Returnable Items
The following items are generally considered final sale:
Tea, matcha and other consumable products • Opened products • Gift cards • Ruth's Inner Circle boxes that have already been processed • Event tickets except as provided by the individual event's cancellation policy • Sale or clearance items marked Final Sale
Refunds
When a refund is approved, it will be issued to the original payment method.
Please allow time for your bank or credit card company to process and post the refund after it has been issued. Processing times vary by financial institution.
Original shipping charges are generally non-refundable unless the refund is being issued because of an error by Ruth's Tea House or another circumstance in which we determine a shipping refund is appropriate.
Have a Problem With Your Order?
Please reach out. We would much rather have the opportunity to understand what happened and help than have you sitting at home disappointed with your Ruth's experience.
When contacting us about an order, please include your order number so we can assist you as quickly as possible.